Service Specialist

About this course

This course - held at LH Academy's training facility near Amsterdam - is a very hands-on, practical training experience to engage the service mind-set and increase confidence, finesse and expertise in the different service style techniques.

By building on relationships through teamwork and identifying personal responsibilities, participants learn how working together to streamline operations, both in the front and back of house, will improve the service flow and ultimately improve the guest experience. 

The course is run by our training partner, LH Academy. 

What you'll learn

The service training modules include: 

• Role of the Hospitality Specialist/Interior Yacht Professional 
• Service Organisation 
• Service Styles: American, French, Butler, Russian, Buffet, Silver and Synchronized 
• Service Sequence and the Service Plan 
• Table Settings and Table Seating 
• Menu and Food Knowledge 
• Wine and Champagne Service Techniques 
• Room and Tray Service 
• Caviar Service 
• Cigar Service 
• Protocol and Etiquette 
• Communication: verbal and non-verbal 
• Complaint Handling. 

Upon successful completion of the course you'll receive: 

• Luxury Hospitality certificate - Service Specialist 
• GUEST IAMI certificate - Yacht Interior Advanced Service - Level 1 (3 days)
• GUEST IAMI certificate - Yacht Interior Advanced Service - Level 2 (2 days)

Download the brochure for more information

Course fee

EUR2875